Frequently asked questions

TeleChat AI is a platform to build AI chatbots and handle WhatsApp, Instagram, Messenger, Telegram and web chat from one inbox, with multiple agents, CRM and bulk messaging included.

No. Everything is set up from a visual dashboard and our team helps you get started.

Yes. We connect your number to the WhatsApp API so it is stable, usable by many agents at once and compliant with Meta policies.

ChatGPT, Claude, Google Gemini, DeepSeek and xAI. You can switch models without rebuilding your bot.

We impose no limits on contacts, chatbots, CRM records or sequences. WhatsApp sending only follows the daily tiers Meta assigns to your number.

Message us on WhatsApp to try the bot live, or book a demo and we’ll show the platform with a use case from your business.

We work with Spanish- and English-speaking businesses across Latin America, the United States and Spain. The service is fully cloud-based.

Conversations belong to your company. Access is per user with permissions, and you can export your data at any time.

In most cases yes, you can migrate your existing number to the API. We explain the process before you do it.

Yes, we support customers in English and Spanish over WhatsApp.

It lets several people use one WhatsApp Business number at the same time. Each agent logs into TeleChat AI with their own account and handles the chats assigned to them, from a browser or phone.

Professional and Enterprise plans have no per-number agent limit, so your team can grow without changing numbers.

Yes. We use the WhatsApp API so your number stays stable and compliant with Meta policies, and we guide you through the setup.

Nothing is lost. Conversations belong to the company, not to an agent’s phone, and you can reassign them instantly.

No. You configure everything from a visual dashboard, and our team helps with the initial setup.

ChatGPT, Claude, Google Gemini, DeepSeek and xAI. Switching models doesn’t require rebuilding your bot.

Yes. It transcribes customer audio and replies in text; with ElevenLabs it can also reply by voice.

It can hand off to a human, collect the customer’s details or send a predefined reply. It never hits a dead end.

Yes, the CRM is built into TeleChat AI. No extra tool to buy or connect.

Yes, import from files or Google Sheets and segment them with tags.

No. There are no limits on contacts or CRM records.

Yes. Send a message, assign an agent or create a task when a lead enters a stage.

The risk drops sharply with the official API, approved templates and opted-in contact lists. We advise you on best practices.

Meta sets a daily tier based on your number’s quality that grows with use. TeleChat AI adds no limits of its own.

Yes, templates can include image, video, document and reply or link buttons.

A series of scheduled automatic messages — e.g. welcome today, reminder in 2 days, offer in 5 — that stops when the customer replies.

Yes, webhooks let you send and receive data from your store, ERP or any system with an API.

We can run the AI for you or connect your own provider account, depending on plan and preference.

WhatsApp (API), Instagram, Facebook Messenger, Telegram, website chat and email.

Native integrations are included. Some third parties, like AI models or ElevenLabs, may bill their own usage.